Returns
You may request a return within 30 days of delivery. Items should be in their original condition, with original packaging and accessories included.
For pet grooming or hygiene products, returns of used items may be limited for health and sanitation reasons.
How to start a return
Please contact us through our Help & Questions page before sending an item back. Include your order number and the reason for the return.
Damaged or incorrect items
If your order arrives damaged, defective, or incorrect, contact us as soon as possible so we can review the issue and help resolve it.
Refunds
Once an approved return is received and inspected, eligible refunds are issued to the original payment method. Original shipping charges are generally non-refundable unless the return is due to an incorrect, damaged, or defective item.
Return shipping costs are generally the customer’s responsibility unless the item arrived damaged, defective, or incorrect.